Metal Roof Outlet - 50 yr warranty ... yeah, sure.. till I needed it 8 yrs after the installation date.
When my mother-in-law told me she needed a new roof on her tri-plex.. she said she wanted to buy "the best". I was reluctant at first (due to the cost).. but DLD's sales propaganda and their "honest" salesman assured my 80yr old mother-in-law and I, that they were the roofing professionals, and that they would select the best possible product for her roof and that it had a 50year warranty .. so.. she had her asphalt shingle roof replaced with a metal roof system from DLD.
Late last year, her neighbor commented that it looked like her roof was changing color.. "looks like it's rusting or something". I contacted DLD and asked them what they thought may be happening. Their comment: "maybe it was just sand or something from a local construction site" (I explained there weren't any in my area). I asked if they could stop by and take a look at it. I was told that since the weather was getting cold, and since we had a light dusting of snow.. that they would come in the spring. She took my info, but they never called. I waited until mid May 2014 and then finally called them back. I was told that a roofing "specialist" would take a look. He did, and then called me the next day.. That was when I was told that the product they used was failing and that the coating was coming off. They said that for a small fee (north of $1000) they could "spray it". I asked if just painting it would be good enough for the remaining 40+ years? I was told.. it's hard to say. I then asked why would we spray the roof rather than just replace the failing product. They said they could do that ..but it would cost quite a bit more. I said I was assuming it would be done under warranty. I was then told that I should call the office and speak with the manager. (another clue that I was in for trouble). When I called.. I was told that the company that produced the shingles (Dura Loc) had gone bankrupt and that the 50yr warranty, would not be honored. I said I didn't understand how that was possible since I had just driven buy the Dura Loc facility in Courtland Ont. (just up the road from DLD) a couple of weeks earlier and it was still there and looked to be very much still in business. I was then told that yes.. it was still there.. but was now owned by new people who are not responsible for the older warranties. I explained that I bought the very expensive roof system from DLD and while I was sympathetic to their issue with the manufacturer.. I still expected DLD to warrant the product (since it was DLD that took my almost $12,000).
I was told that they were not obligated to warrant the product since it was a manufacturers warranty but that they would help (a little) with the cost of the repair. Needless to say .. I was not happy with the explanation.. and am certainly in no hurry to give them any more money.
I communicated with them politely and professionally for 2 more emails and was told that they would not be replacing or repairing the roof under warranty.
So .. if you choose them to do your roof.. I wish you luck and hope that you actually have a warranty when it is needed.